Statutory control, properly managed.
Critical is the baseline outsourced service for businesses that need core facilities obligations controlled with consistency, visibility, and proper follow-through.
It is built around statutory compliance, essential planned maintenance, contractor coordination, supporting records, and the day-to-day administration that usually slips when responsibility is spread too thinly across the business.
The tier for statutory compliance and core risk control.
Critical is designed for businesses that want the essentials handled properly first. Where a requirement is statutory, safety-led, or central to baseline site responsibility, this tier is there to make sure it is being coordinated, monitored, and documented in a way that stands up.
It is not a stripped-down admin package. It is a managed layer of control over the obligations that are least acceptable to miss.
Focused coverage around the parts of the estate that carry the most basic responsibility.
Planned maintenance coordination
Scheduling, monitoring, and following through on required maintenance activity tied to core compliance and critical site responsibilities.
Contractor management
Coordination with suppliers and contractors so actions are not left sitting open, missed, or assumed to be in hand when they are not.
Compliance records
Oversight of supporting documentation, service records, certificates, and related evidence needed to maintain a clear position.
Control, follow-up, visibility, and a cleaner line of responsibility.
You are getting
- Oversight of statutory and compliance-led responsibilities
- Planned preventative maintenance coordination for critical obligations
- Reactive contractor follow-up where it affects baseline control
- Management of quotes, supplier communication, and supporting admin
- Asset register visibility where it supports compliance and traceability
- Reporting centred on current position, actions, and gaps
You are not paying for
- Broader oversight of non-critical operational equipment
- A wider reliability or uptime-focused asset programme
- Expanded reporting across operationally important but non-statutory assets
- The more involved scope that sits within Operational
That distinction matters. Critical is for getting the baseline covered properly. It is not meant to pretend everything on site carries the same level of importance.
Usually the right starting point when the immediate concern is compliance, not wider operational asset coverage.
Growing SMEs
Businesses that have real site responsibilities, but no dedicated in-house facilities function to manage them consistently.
Single-site or straightforward estates
Environments where statutory responsibilities need proper oversight, but broader operational asset management is still relatively contained.
Teams under pressure
Operations or finance teams currently holding this work informally and needing it moved into a clearer, more dependable structure.
Measured, not theatrical
Reporting in Critical is there to show status, actions, and outstanding issues clearly. The point is to understand where you stand, what has been done, and what needs attention next.
It should be sufficient for control and decision-making without turning the service into a presentation exercise.
Because the basics matter most when they are not actually under control
Many businesses do not need an all-encompassing managed asset programme on day one. They need confidence that the core obligations are no longer being held together informally.
Critical solves that first.
If the main requirement is statutory control and baseline assurance, start with Critical.
We will review your current position, the obligations you are carrying, and whether this tier is enough on its own or whether Operational would be the more sensible fit.